About Our Story

A dedicated team of animal lovers committed to providing exceptional care for your beloved pets.

How It All Began

What started as a simple love for animals grew into something much larger. In 2018, our founder recognised a gap in the Australian market for truly personalised pet care services that treat every animal as an individual with unique needs.

Too many pet owners were struggling to find reliable care that matched their standards. They wanted more than just basic services — they needed carers who genuinely understood animal behaviour and could provide the same level of attention they would give themselves.

From those early days of walking neighbourhood dogs, we have grown into a trusted name in pet care across multiple Australian cities. Yet our core principle remains unchanged: every pet deserves care that comes from the heart.

Golden retriever lying on grass

Our Core Values

These principles guide every interaction we have with pets and their owners.

Compassion First

We approach every animal with patience, kindness, and understanding. Pets sense our energy, and we ensure ours is always calm and caring.

Trust and Safety

Your pet's wellbeing is our absolute priority. All team members are background checked, trained, and insured for complete peace of mind.

Clear Communication

We keep you informed at every step with regular updates, photos, and detailed notes about your pet's day and behaviour.

Meet Our Team

Passionate professionals who share your love for animals.

Michael Foster team member

Michael Foster

Founder & Lead Carer

With over 15 years of experience working with animals, Michael founded ruby-tundra to share his passion with pet owners across Australia.

Rachel Kim team member

Rachel Kim

Senior Groomer

Rachel brings artistic flair and gentle expertise to every grooming session. She specialises in breed-specific styling and nervous pets.

Tom Bradley team member

Tom Bradley

Dog Walking Specialist

An avid outdoorsman and certified dog trainer, Tom ensures every walk is both physically enriching and mentally stimulating.

Our Approach to Animal Care

We believe that effective pet care goes beyond simply meeting basic needs. Every animal has a distinct personality, energy level, and set of preferences that inform how they should be cared for.

Before taking on any new client, we conduct thorough consultations to understand your pet's history, temperament, medical needs, and daily routines. This allows us to create customised care plans that ensure continuity and comfort.

Our team members maintain ongoing education in animal behaviour, first aid, and nutrition. We stay informed about the latest research and best practices so we can provide the highest standard of care.

Cute dog looking at camera

Interested in Joining Our Team?

We are always looking for dedicated animal lovers to join our growing family of pet carers.

Get in Touch