Privacy Policy

Last Updated: January 2024

Introduction

ruby-tundra ("we", "our", "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

By accessing our website or using our services, you consent to the practices described in this policy.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us, including:

• Name and contact information (email address, postal address)
• Information about your pets (name, breed, age, health conditions)
• Service preferences and booking history
• Payment information (processed securely through third-party providers)
• Communications you send to us

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and browser type
• Pages visited and time spent on our site
• Referring website addresses
• Device information and operating system

How We Use Your Information

We use the information we collect to:

• Provide and improve our pet care services
• Process bookings and payments
• Communicate with you about your appointments and our services
• Send you updates and promotional materials (with your consent)
• Respond to your enquiries and provide customer support
• Analyse website usage to improve user experience
• Comply with legal obligations

Information Sharing

We do not sell your personal information to third parties. We may share your information with:

• Service providers who assist us in operating our business (payment processors, email services)
• Our pet carers who need relevant information to provide services to your pets
• Legal authorities when required by law or to protect our rights

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to provide our services and fulfil the purposes outlined in this policy, unless a longer retention period is required by law.

Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to legal requirements)
• Opt out of marketing communications
• Lodge a complaint with a data protection authority

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page with an updated revision date.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

ruby-tundra
47 Harbour Street
Sydney, NSW 2000
Australia

Email: [email protected]